Withdrawal or refund does NOT apply for custom-made or personalized items such as letters, wands, engravings.
The User who holds the status of consumer and who for justified reasons does not consider himself satisfied with the purchase made of material Products has the right to withdraw from the stipulated contract, without any penalty and without specifying the reason within the deadline of 14 days from the date of delivery of the Product.
It is understood that the right of withdrawal referred to in the previous paragraph is excluded in the following cases: supply of tailor-made or personalized Products; In order to withdraw from the contract, the User must contact the Owner at the email address info@alwayswands.com. The User will be informed of the procedures regarding the return of the product. The sending of the communication may validly be replaced by the return of the purchased Product, provided that it is within the same terms.
The date of delivery to the post office or courier will prevail between the parties. In case of withdrawal, the Owner will reimburse the payments received from the User as well as the delivery costs without undue delay and, in any case, no later than 30 days from the day on which the User communicated to the Owner of wanting to withdraw from the contract. contract. The Owner will reimburse the User using the same payment methods used by the User for the online purchase. The User must return the Products at his own expense in any case within 14 days.
The User is responsible for the integrity of the product as long as the same good is in his possession and must take all appropriate measures to preserve the product and do everything possible to ensure that the product is returned in the best possible condition, including the original undamaged packaging, instruction manuals, accessories, any separate items and any other components.
The Product must not have been subjected to manipulation other than that necessary to establish the nature, characteristics and functioning of the product. The Owner will not consider return requests if the returned Product is malfunctioning due to improper use, negligence, physical, aesthetic or superficial damage or alterations, tampering or improper maintenance or wear and tear.
Shipping, until receipt is certified in our warehouse, is under the complete responsibility of the customer. In the event of damage to the goods during transport, Always Wands will notify the customer of the incident within 5 working days to allow him to promptly file a complaint against the courier of his choice and obtain a refund of the value of the goods. Always Wands is not responsible in any way for damage or possible theft/loss of goods in the event of return in the exercise of the right of withdrawal.
Optionally, the User can withdraw using the following form, which must be completed in its entirety and sent to the e-mail address info@alwayswands.com, before the withdrawal period expires:
With this form I communicate the withdrawal from the sales contract relating to the following goods/services:
Order number:
Ordered on:
Name and Surname:
Address:
Email associated with the account you are from? the order has been placed:
Date: