How can we help you?

Personalized letters are crafted with care within 2–3 business days. Add express shipping to receive yours within 24–48 hours of preparation.

Absolutely! Our handcrafted wands are created especially for you: simply enter your details in the personalization fields or contact us via email for a custom request.

Shipping within Italy is free for all orders over €100.00. For orders below this amount, the cost is €6.90. For Europe, rates vary depending on the destination country.

Yes! Always Wands is an official distributor of brands such as Noble Collection, Cinereplicas, ABYstyle, and others. Every product is certified and authentic. Our handcrafted items, on the other hand, are made by our team using high-quality materials.

You will receive a confirmation email with the tracking number as soon as your order is handed over to the courier (or the owl!). If you encounter any issues, please email us at info@alwayswands.com, including your order number.

You have 14 days from receipt to exercise your right of withdrawal for non-personalized products. Withdrawal is not available for custom-made products (letters, personalized wands). Please consult our withdrawal page for details.